About Proper

Q: What are Proper Hotels & Residences?

A: Proper is a collection of luxury lifestyle hotels and residences, designed by Kelly Wearstler and located in select U.S. cities. Each property blends local culture, distinctive design, and attentive hospitality.

Q: Where can I stay at a Proper Hotel?

A: Proper Hotels are currently open in Santa Monica, Austin, Downtown Los Angeles, and San Francisco — with additional hotels and residences in development.

Are gift cards refundable?

We’re sorry, but gift cards are non-refundable. For more details or to purchase, please visit our Gift Cards page.

General Brand & Concept

Q: What makes Proper Hotels different from other luxury hotels?

A: Proper blends Kelly Wearstler designed spaces, locally inspired dining, and intuitive wellness offerings with attentive hospitality creating design-forward stays in select U.S. cities.

Q: Who designs Proper Hotels?

A: All properties are designed by award-winning designer Kelly Wearstler, known for her bold, distinctive, and locally inspired approach.

Dining & Culinary

Q: What dining experiences does Proper offer?

A: Each Proper features chef-driven restaurants, rooftop bars, and lounges inspired by the flavors of the region. Many are created in partnership with leading culinary teams, such as McGuire Moorman Lambert Hospitality in Austin. You can explore our full collection of dining destinations at Proper Restaurants & Bars.

Q: Can locals or visitors dine at Proper restaurants?

A: Yes. Our restaurants and bars are open to both hotel guests and the community. Reservations are recommended to ensure availability.

Q: How do I book a table at Proper restaurants or bars?

A: Reservations can be made through each property’s Dining page at properhotel.com. From there, you’ll find booking instructions. Many of our venues are also available on OpenTable.

Q: Do Proper Hotels have rooftop bars?

A: Many Proper locations feature rooftop lounges and bars with signature cocktails, curated menus, and city views.

Wellness & Lifestyle

Q: What wellness amenities are available?

A: All Proper Hotels offer 24-hour fitness centers, rooftop pools (at select properties), and yoga or fitness classes. Some locations also feature infrared saunas, red light therapy, and cold plunge pools. Explore wellness offerings across the brand at Proper Wellness.

Q: Does Proper host cultural or community events?

A: Yes. Each hotel curates art installations, live music, chef collaborations, and wellness workshops that highlight the local community. Explore our brand-wide programming at Proper Presents, or visit each hotel’s Happenings page for location-specific events and experiences.

Q: Can I book wellness experiences at Proper without staying overnight?

A: Select wellness offerings and events may be open to the public. Availability varies by location, so it’s best to check each property’s Happenings page.

Residences

Q: What are Proper Residences?

A: Proper Residences provide long-term, design-forward living with the convenience of hotel services. Residents enjoy private amenities along with access to Proper’s restaurants, wellness, and lifestyle programming.

Q: How do I learn more about Residences?

A: Visit the Residences page of your desired property or contact us at residences@properhotel.com.

Pets & Families

Q: Are Proper Hotels pet-friendly?

A: Yes. All Proper Hotels welcome dogs (typically up to 45 lbs). Fees and amenities vary by property, and a portion of pet fees supports local animal welfare organizations.

Q: Are Proper Hotels family-friendly?

A: Yes. Families are welcome. Complimentary cribs are available upon request, and many properties offer connecting rooms or suites.

Sustainability & Responsibility

Q: What is Proper doing to support sustainability?

A: Proper is committed to eco-conscious hospitality, reducing single-use plastics, sourcing seasonal ingredients, and offering innovations like sustainable cooking oils and refillable hydration solutions. Each property also supports local nonprofits and community partners.

Q: What sustainability practices does Proper follow?

A: Proper reduces single-use plastics, sources seasonal ingredients, supports local nonprofits, and offers eco-initiatives like refillable hydration stations and sustainable cooking oils.

Q: Does Proper support local communities?

A: Yes. Each property partners with local organizations and nonprofits, ensuring that hospitality benefits the surrounding community.

Loyalty & Booking

Q: Is Proper part of a loyalty program?

A: Yes. Proper Hotels participates in the Marriott Bonvoy® program as part of the Design Hotels™ collection.

Q: What are Proper Insider perks?

A: Booking directly at properhotel.com unlocks Insider benefits such as early check-in, late check-out, waived pet fees, and culinary or wellness extras (subject to availability).

Events and Wedding

Q: Can I host an event at a Proper Hotel?

A: Yes. Each property offers indoor and outdoor spaces for weddings, meetings, and celebrations — supported by on-site catering and dedicated event specialists.

Q: How do I book an event at a Proper Hotel?

A: Event inquiries can be submitted through the Meetings & Events page at properhotel.com. Each property’s events team can also be reached directly by phone or email to assist with planning, availability, and customized proposals.

Does Proper provide event planning or coordination services?

A: Yes. Each event is supported by our dedicated events team, who assist with planning, customization, and on-site coordination.

Does Proper Hotel offer catering and bar packages for weddings and receptions?

A: Yes. Our culinary team provides chef-driven menus, bar service, and seasonal cocktails tailored to your celebration.

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