FAQ

The hotel is located at 1100 South Broadway, Los Angeles, CA 90015. For reservations or inquiries, call 213-806-1010 or visit https://www.properhotel.com/downtown-la/.

Downtown Los Angeles Proper is a reimagined landmark in the South Park District, blending vintage brick architecture with modern design by Kelly Wearstler. It opened in July 2021 and features local art, two destination restaurants, and a rooftop pool.

Pay Now Rates are non-refundable. Pay Later Rates require cancellation by 3 PM, 48 hours prior to arrival to avoid a penalty of one night’s room and tax. A credit card is required to guarantee reservations.

Yes, the hotel is pet-friendly and pets are welcome throughout the property as long as they are on a leash. A $100 non-refundable fee per pet (max 1 pet, 45 lbs) applies. Cats are not allowed. 10% of the fee is donated to the Best Friends Animal Society.

The hotel accepts Visa, Mastercard, American Express, Discover, and debit cards. NFC mobile payments (Apple Pay, Google Pay, Samsung Pay) are also accepted.

Best Rate Guarantee

If you see a lower rate elsewhere within 24 hours of booking, we’re happy to honor it. Contact dtlap.info@properhotel.com and send:

• A screenshot showing the rate, room type, and dates entered
• The full website URL where the rate appears

This helps us verify the offer and ensure it’s bookable. If your claim is approved, we’ll adjust your reservation to match the lower rate.

Yes, a $200/day hold is placed on your credit card for incidentals. This hold is released at check-out if no incidentals are charged.

The hotel staff is multi-lingual, offering services in various languages to accommodate guests. Specific languages spoken may vary by staff member.

Yes, the hotel is entirely smoke-free. A $400 cleaning fee will be charged if smoking occurs in a guest room.

The hotel follows all local health and safety guidelines, including enhanced cleaning procedures for guest rooms and public areas. Commonly touched surfaces are sanitized frequently, and hand sanitizers are available throughout the property. Masks are optional, but we recommend following any local regulations in place at the time of your stay. For the latest updates, please contact the hotel directly.

While we do not offer a standalone loyalty program, we are proudly part of the Marriott Design Hotels™ collection. Guests who book through Marriott enjoy exclusive perks and earn Marriott Bonvoy points, making every stay even more rewarding.

Yes, the hotel offers a variety of special packages, including discounts for extended stays, family or business travel packages, and seasonal promotions. For more details or to book a package, please visit our website or contact the front desk.

When you become a Proper insider, you are elible for early check in or late check-out (depening on availability), a waived pet fee, as well as wellness and culinary perks.

Valet parking is available on our Front Drive, parking is $60 before 10% tax

No, the hotel does not offer airport shuttle services. Private car services are available for an additional charge.

The hotel is approximately 16 miles from LAX. Taxis, rideshares, and private car services typically cost anywhere from $60-$90. Lyfts and Ubers are plentiful and you can schedule one in advance

The hotel is 3 minutes from the Los Angeles Convention Center, 7 minutes from Walt Disney Concert Hall, and 8 minutes from Staples Center and Union Station. Grand Central Market is a big outdoor market with amazing local street food for multiple vendors around the world. We are also very close to the Broad, contemporary art museum

Yes, Downtown Los Angeles offers several vegan and vegetarian dining options

Families can explore nearby attractions like the California Science Center, The Broad Museum, and Grand Park.

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The hotel is close to popular nightlife spots like Level 8 and The Perch.

Downtown Los Angeles is generally safe for tourists, particularly in popular areas like the Los Angeles Convention Center, the Arts District, and around major attractions. As with any major city, it’s recommended to stay in well-lit, busy areas, especially after dark. Be mindful of your surroundings and use rideshare services for added convenience and safety.

Yes, the hotel features a city-view rooftop pool and lounge-bar-restaurant.

Yes, the hotel offers a fitness center with elliptical machines, treadmills, free weights, and weight machines.

Yes, bicycle rentals are available for a fee.

Check-in is at 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available upon request, subject to availability. Early check ins and late check-out fees may apply.

Yes, the hotel offers complimentary luggage storage for early arrivals or late departures.

A valid government-issued ID and a credit card for incidentals are required at check-in.

The hotel offers 147 rooms, including Deluxe Queen rooms, Premier King rooms, Junior Suites and specialty suites. ADA-compliant rooms and connecting rooms (Premier King to Premier King) are also available.

Complimentary cribs are available upon request. Rollaway beds are only available in suites

All rooms feature private bathrooms, minibars, bluetooth speakersNespresso machines, in-room streamning and Wi-Fi. Some rooms include bathtubs.

Yes, the hotel offers ADA-compliant rooms, wheelchair-accessible entrances, and elevators.

The hotel offers two destination restaurants (Cabrillo and Cara Cara), an intimate lounge (Dahlia), and a rooftop pool bar. Room service is also available. Please visit our “Eat and Drink” page on the website to discover our dining options and special events

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Breakfast is not included but is available at Cabrillo, the hotel’s lobby restaurant for an additional charge.

Yes, the hotel’s dining venues offer vegan, vegetarian, gluten-free and locally sourced food options. All our kitchens are seed oil free

Yes, room service is available for guests.

Yes, the hotel offers a meeting room and private event spaces with state-of-the-art audiovisual equipment. The Cabrillo Club is our historic ballroom located in the Northwest corner of the fourth floor of the Downtown L.A. Proper hotel. This stunning space has beamed ceilings, arched architectural windows, hardwood floors and was part of the original building design from 1926. Measuring 2,608 square feet the Cabrillo Club accommodates seated dinners up to 80 guests or receptions up to 100 guests. Our lobby restaurant, Cabrillo is also open for booking of private events.

Yes, the hotel can host weddings, corporate events, and private parties. Catering and event planning services are available.

No, the hotel does not have a formal business center but provides executive services.

Yes, packages can be sent to the hotel. Contact the front desk in advance for arrangements.

The hotel can host weddings, corporate meetings, quinceañeras, bachelorette, conferences, social events, and private parties.

Yes, the hotel provides state-of-the-art audiovisual equipment for events.

Yes, the hotel has a dedicated event planning team to assist with organizing events.

Yes. When you book your stay directly through Downtown Los Angeles Proper’s website, by phone, or in person, you earn Marriott Bonvoy points just as you would on Marriott.com. Just provide your Bonvoy membership number at check-in or during booking.

Yes. Marriott Bonvoy members enjoy elite perks such as complimentary Wi-Fi, room upgrades (based on availability), and late checkout. Your benefits depend on your status level and apply even when booking directly, on Downtown Los Angeles Proper’s site.

Simply charge eligible purchases—like dining, spa services, and in-room amenities—to your room. These expenses qualify for Marriott Bonvoy points when paid at checkout.

Booking directly ensures access to exclusive offers, the best available rates, personalized service, and your Marriott Bonvoy points. You also receive proper support from our team for custom requests and upgrades.

No, not all Proper Hospitality properties participate in Marriott Bonvoy. The Downtown Los Angeles Proper is an official partner hotel where guests can both earn and redeem points. Always check with each hotel to confirm Bonvoy eligibility.

Yes. You must be enrolled in Marriott Bonvoy and include your membership number at the time of booking to receive points.