FAQ
Austin Proper Hotel Austin Proper Hotel
General Information
What is the hotel address, and how do I contact the hotel?
The Austin Proper Hotel is located at 600 W 2nd Street, Austin, TX 78701, USA, in the heart of Downtown Austin’s vibrant 2nd Street District. For reservations, call (512) 628-1495, for the front desk, call (512) 628-1500. You can also email ATXP.info@properhotel.com for inquiries.
What makes Austin Proper Hotel unique?
Austin Proper Hotel stands out for its artful design by Kelly Wearstler, blending modern luxury with local Austin charm. The hotel offers culinary experiences by McGuire Moorman Hospitality, a rooftop pool, and a dedicated spa and fitness center. It’s a perfect blend of lifestyle, wellness, and creativity.
When did Austin Proper Hotel open?
Austin Proper Hotel opened its doors on December 16, 2019, bringing a new level of luxury and sophistication to Downtown Austin. Since then, it has become a favorite for travelers seeking a unique and immersive experience.
What sustainability practices does the hotel follow?
- Austin Proper Hotel is committed to sustainability. The hotel uses Proper Sustainable Boxed Water to reduce plastic waste and donates 10% of pet fees to Austin Pets Alive, a local no-kill shelter. These initiatives reflect the hotel’s dedication to eco-friendly practices and community support.
Which languages are spoken by the staff?
The multilingual staff at Austin Proper Hotel speaks English, Spanish, French, German, Arabic, Russian, Ukrainian, Polish, Mandarin, and ASL (American Sign Language), ensuring a welcoming experience for international guests.
What are the cancellation and nonrefundable reservation policies?
Guests must cancel by 3 PM, 48 hours prior to arrival to avoid a penalty of one night’s room and tax. Pre-paid rates and special event dates may have different policies. For group reservations, contact the group organizer for specific terms.
What type of credit cards are accepted?
Austin Proper Hotel accepts Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Samsung Pay. A credit card is required to guarantee reservations, and a $200 hold per day is placed for incidentals.
Is the hotel pet-friendly? Are there extra charges for pets?
Yes, Austin Proper Hotel is pet-friendly! A $100 non-refundable fee per dog applies, with a maximum of 2 dogs per room (45 lb max per pet). Cats are not allowed. The hotel also supports Austin Pets Alive by donating a portion of pet fees.
Do kids stay free at Austin Proper Hotel?
Yes, Austin Proper Hotel does not charge per person, so children can stay for free when using existing bedding. The hotel is family-friendly and offers complimentary cribs upon request. For specific accommodations or larger family needs, contact the hotel directly.
Is the hotel cashless?
Yes, Austin Proper Hotel operates as a cashless property for convenience and safety. Guests can use major credit cards, debit cards, and contactless payment methods like Apple Pay and Google Pay.
What is the Daily Destination Amenity Fee?
The Daily Destination Amenity Fee of $45 plus tax includes premium Wi-Fi, access to the 24-hour fitness center with Peloton and Tonal machines, yoga and group fitness classes, city bike rentals, and rooftop pool access. It’s designed to enhance your stay with exclusive perks.
Does the hotel have a loyalty program?
While we do not offer a standalone loyalty program, we are proudly part of the Marriott Design Hotels™ collection. Guests who book through Marriott enjoy exclusive perks and earn Marriott Bonvoy points, making every stay even more rewarding.
What are the perks of being a Proper Insider?
When you become a Proper insider, you are elible for early check in or late check-out (depening on availability), a waived pet fee, as well as wellness and culinary perks.
Does the hotel offer any special packages or promotions?
Austin Proper Hotel currently features a curated selection of limited-time offers to enhance your stay. Please refer to the offers page on site for the latest offers.
Arrival & Transportation
How do I get to the hotel from the airport?
Austin Proper Hotel does not offer an airport shuttle, but guests can easily reach the hotel via rideshare services (Uber/Lyft), taxis, or private car services. The hotel is approximately 15-20 minutes from Austin-Bergstrom International Airport.
What parking options are available?
The hotel offers valet parking only.
Hotel Guest Fees:
Overnight – $65 + tax/ per car
Non-Hotel Guest Fees:
$27.06 reduced rate for restaurant parking
$32.48 for meetings and visiting hotel guests
Neighborhood, Attractions & Activities
What is nearby Austin Proper Hotel?
Located in Downtown Austin’s 2nd Street District, the hotel is steps away from Lady Bird Lake, boutique shopping, live music venues, and top restaurants. It’s also close to the Austin Convention Center and 6th Street nightlife.
Does the hotel offer bike rentals?
Yes, guests can enjoy city bikes as part of the Daily Destination Amenity Fee. Explore Austin’s scenic trails and downtown areas with ease.
Are there dining options within the hotel?
Austin Proper Hotel features four unique dining and drink settings, including a rooftop pool deck with small-batch tequilas and Lady Bird Lake views. The hotel’s culinary offerings are curated by McGuire Moorman Hospitality, a local Austin favorite.
Is the hotel close to outdoor activities?
Yes, the hotel is ideally located near Lady Bird Lake, where guests can enjoy kayaking, paddleboarding, and scenic walks. The Ann and Roy Butler Hike-and-Bike Trail is just minutes away.
What are the top attractions near the hotel?
Top attractions include Lady Bird Lake, Zilker Park, Texas State Capitol, South Congress Avenue, and the Austin Convention Center. The hotel is also close to live music venues and art galleries.
LEARN MORE
Is Austin safe for tourists?
Yes, Austin is generally safe for tourists. The 2nd Street District is a well-patrolled, vibrant area with plenty of foot traffic, making it a secure and welcoming destination.
Where can I read reviews about the hotel?
Guests can read reviews on TripAdvisor and Yelp. The hotel consistently receives high ratings for its luxury amenities and exceptional service.
What nightlife options are available near the hotel?
The 2nd Street District and nearby 6th Street are renowned for their vibrant nightlife, featuring live music venues, bars, and clubs. The hotel’s rooftop pool deck also offers cocktails with stunning views.
Is the hotel kid-friendly? What family-friendly activities are nearby?
Yes, Austin Proper Hotel is family-friendly. Nearby activities include Zilker Park, Austin Children’s Museum, and Lady Bird Lake. The hotel also offers complimentary cribs for young children.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is at 3:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability. Fees may apply for late check-out.
Can I store my luggage before or after check-out?
Yes, the hotel provides secure luggage storage for guests arriving early or departing late. This allows you to explore Austin without carrying your bags.
What happens if I check out early?
Early departure incurs a fee of one night’s stay plus tax. Guests are encouraged to notify the front desk in advance if plans change.
Rooms & Amenities
Do rooms have Nespresso machines?
Yes, all rooms are equipped with Nespresso machines, allowing guests to enjoy premium coffee at any time.
Are cribs available?
Yes, complimentary cribs are available upon request. Due to limited availability, it’s recommended to request a crib at the time of booking.
Are connecting rooms available?
Yes, connecting rooms are available based on room type and availability. Families or groups can request connecting rooms during booking.
Are ADA-compliant rooms available?
Yes, the hotel offers ADA-compliant rooms with accessible features. Visit the hotel’s accessibility page for more details.
Do rooms have minibars?
Yes, all rooms include minibars stocked with a selection of snacks and beverages for your convenience.
Is room service available?
Yes, 24-hour room service is available, offering a variety of culinary options for guests to enjoy in the comfort of their rooms.
Are in-room massages available?
Yes, guests can book in-room massage services for a relaxing and private spa experience in select rooms.
What amenities are available in the Recovery Room?
The Recovery room offers a cold plunge, dry sauna, and Joovv Red Light Therapy.
Is access to the Recovery Room included with my stay?
Access to the Recovery Room is available by reservation and may incur additional costs
Are fitness classes offered during my stay?
Yes, guests can participate in weekly yoga and bootcamp classes, complimentary for hotel guests. Private sessions are also available upon reques
Dining & Culinary Experiences
What dining options are available at the hotel?
The hotel features four unique dining and drink settings, including a rooftop pool deck with small-batch tequilas and Lady Bird Lake views. The culinary offerings are curated by McGuire Moorman Hospitality, a local Austin favorite.
Is breakfast available?
Yes, breakfast is available for an additional charge. Guests can enjoy a variety of options, including local and seasonal dishes.
Does the hotel have a bar?
Yes, the hotel has an array of onsite bars offering signature cocktails, local beers, and an extensive wine list. The rooftop pool deck is a popular spot for drinks with a view.
Are there vegan, vegetarian, or gluten-free options?
Yes, the hotel’s dining options include vegan, vegetarian, and gluten-free dishes. Guests can inform the staff of dietary restrictions for customized meals.
Business & Event Facilities
Does the hotel have meeting rooms?
Yes, Austin Proper Hotel offers executive boardrooms, meeting rooms, and private event spaces equipped with state-of-the-art audiovisual technology.
Can I host a private event at the hotel?
Yes, the hotel can host private events, including weddings, corporate meetings, and social gatherings. Custom catering and event planning services are available.
What types of events can be hosted at the hotel?
The hotel can host a variety of events, including weddings, corporate meetings, conferences, social gatherings, and private parties. Customizable packages are available to suit your needs.
Marriott Bonvoy
Can I earn Marriott Bonvoy points when booking with Austin Proper?
Yes. When you book your stay directly through Austin Proper’s website, by phone, or in person, you earn Marriott Bonvoy points just as you would on Marriott.com. Just provide your Bonvoy membership number at check-in or during booking.
Do I receive my Marriott Bonvoy elite perks at Austin Proper?
Yes. Marriott Bonvoy members enjoy elite perks such as complimentary Wi-Fi, room upgrades (based on availability), and late checkout. Your benefits depend on your status level and apply even when booking directly, on Austin Proper’s site.
How do I earn points for dining and extras during my stay?
Simply charge eligible purchases—like dining, spa services, and in-room amenities—to your room. These expenses qualify for Marriott Bonvoy points when paid at checkout.
Why should I book directly with Austin Proper instead of Marriott.com?
Booking directly ensures access to exclusive offers, the best available rates, personalized service, and your Marriott Bonvoy points. You also receive proper support from our team for custom requests and upgrades.
Are all Proper Hospitality hotels part of the Marriott Bonvoy program?
No, not all Proper Hospitality properties participate in Marriott Bonvoy. The Austin Proper is an official partner hotel where guests can both earn and redeem points. Always check with each hotel to confirm Bonvoy eligibility.
Do I need to be a Marriott Bonvoy member to earn points?
Yes. You must be enrolled in Marriott Bonvoy and include your membership number at the time of booking to receive points.
